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Product Support
All the help you need to get the most from your Zegal experience
41 articles in this collection
Written by
Sriyanka Nakarmi
and
Ashley Oshima
How does the E-sign function for a document (by counterparty) work?
Written by
Sriyanka Nakarmi
Updated over a week ago
I need a certain document in Chinese. Can you help me translate?
We provide Chinese Document Bundle as well.
Written by
Ashley Oshima
Updated over a week ago
How do I delete my account?
This article explains what to do if you need to delete your account.
Written by
Ashley Oshima
Updated over a week ago
How to cancel signing?
Written by
Ashley Oshima
Updated over a week ago
Document assembly is slower than expected.
What to do when "We're still assembling your document" error occurs.
Written by
Ashley Oshima
Updated over a week ago
Why is the document blocked?
Written by
Sriyanka Nakarmi
Updated over a week ago
How do I change the email address of a contact on a finalized document?
Written by
Ashley Oshima
Updated over a week ago
How do I Edit My Contact Details?
This article explains how you can change the email address of a contact.
Written by
Ashley Oshima
Updated over a week ago
What should I do if a user/ signer has not received the document?
This article explains what to do when a signatory has not received the document
Written by
Ashley Oshima
Updated over a week ago
What is the difference between Admin, Billing Admin and Member?
This articles clarifies the difference between Admins and Members
Written by
Ashley Oshima
Updated over a week ago
How can I make changes to a document?
This article explains how you can make changes to a document
Written by
Ashley Oshima
Updated over a week ago
Where are my documents stored in Zegal app?
You can find your documents in My Documents folder
Written by
Ashley Oshima
Updated over a week ago
How do I Upgrade?
This article explain how you can upgrade from a free trial.
Written by
Ashley Oshima
Updated over a week ago
For how long will my documents be available on Zegal?
Written by
Ashley Oshima
Updated over a week ago
Where is the document that my colleague is working on?
You either need to be an Admin of your organisation or be added in the document that your colleague is working on in order to view it.
Written by
Ashley Oshima
Updated over a week ago
How do I add/delete a contact?
This article explains how to add or delete a contact in Zegal app.
Written by
Ashley Oshima
Updated over a week ago
Where can I see when my subscription expires?
You will find the expiration date of your subscription under Subscription in Settings.
Written by
Ashley Oshima
Updated over a week ago
How do I add, promote, or remove users in my organisation?
You can add members to your organisation to collaborate on documents within the Document Builder.
Written by
Ashley Oshima
Updated over a week ago
How to duplicate a document?
Written by
Ashley Oshima
Updated over a week ago
How do I change a finalized document?
This article explains how the information can be edited in a finalized document by duplicating it.
Written by
Ashley Oshima
Updated over a week ago
Document Builder
How do I add header and footer in a document?
Written by
Ashley Oshima
Updated over a week ago
How do I add the date to the document?
Written by
Ashley Oshima
Updated over a week ago
How to Edit Document within the App?
Written by
Sriyanka Nakarmi
Updated over a week ago
How Do I Download a Zegal Document?
Written by
Sriyanka Nakarmi
Updated over a week ago
Add-ons
How Do I Add Jurisdictions to My Account?
Written by
Ashley Oshima
Updated over a week ago
How Do I Add Organisations to My Account?
Written by
Ashley Oshima
Updated over a week ago
How Do I Add Additional Seats in My Account?
Written by
Ashley Oshima
Updated over a week ago
How Do I Set up New Additional Organization?
Written by
Ashley Oshima
Updated over a week ago
Account Access
How Do I Change My Email Address?
Written by
Sriyanka Nakarmi
Updated over a week ago
How do I set my account when someone adds me in their organization?
Written by
Sriyanka Nakarmi
Updated over a week ago
How Do I Login/ Sign in to My Zegal Account?
Written by
Ashley Oshima
Updated over a week ago
How do I reset/change my password?
Written by
Ashley Oshima
Updated over a week ago
Settings
How do I update my personal information?
Written by
Sriyanka Nakarmi
Updated over a week ago
How Do I Change My Organisation Name?
Written by
Sriyanka Nakarmi
Updated over a week ago
How do I Update Organisation details?
Written by
Sriyanka Nakarmi
Updated over a week ago
E-signatures
How do I store and replace my signature?
Written by
Sriyanka Nakarmi
Updated over a week ago
Is E-Signing Legally Binding?
Written by
Sriyanka Nakarmi
Updated over a week ago
Collaboration
Who can see the documents in my account?
Written by
Ashley Oshima
Updated over a week ago
Security
Where are my documents stored?
Written by
Ashley Oshima
Updated over a week ago
Is my information encrypted?
Written by
Ashley Oshima
Updated over a week ago
Does Zegal have access to my documents?
Written by
Ashley Oshima
Updated over a week ago