Product Support

I need a certain document in Chinese. Can you help me translate?

We provide Chinese Document Bundle as well.

Written by Ashley Oshima
Updated over a week ago

How do I delete my account?

This article explains what to do if you need to delete your account.

Written by Ashley Oshima
Updated over a week ago

How to cancel signing?

Written by Ashley Oshima
Updated over a week ago

Document assembly is slower than expected.

What to do when "We're still assembling your document" error occurs.

Written by Ashley Oshima
Updated over a week ago

Why is the document blocked?

Written by Sriyanka Nakarmi
Updated over a week ago

How do I change the email address of a contact on a finalized document?

Written by Ashley Oshima
Updated over a week ago

How do I Edit My Contact Details?

This article explains how you can change the email address of a contact.

Written by Ashley Oshima
Updated over a week ago

What should I do if a user/ signer has not received the document?

This article explains what to do when a signatory has not received the document

Written by Ashley Oshima
Updated over a week ago

Create and E-sign a Single Document

This article demonstrates how to create a document in Zegal and E-sign it.

Written by Sriyanka Nakarmi
Updated over a week ago

What is the difference between Admin, Billing Admin and Member?

This articles clarifies the difference between Admins and Members

Written by Ashley Oshima
Updated over a week ago

How can I make changes to a document?

This article explains how you can make changes to a document

Written by Ashley Oshima
Updated over a week ago

Where are my documents stored in Zegal app?

You can find your documents in My Documents folder

Written by Ashley Oshima
Updated over a week ago

How do I Upgrade?

This article explain how you can upgrade from a free trial.

Written by Ashley Oshima
Updated over a week ago

How does the E-sign function for a document (by counter party) work?

So, is it time for the counter party to sign the document? Just follow the following easy steps below or watch the video link:

Written by Sriyanka Nakarmi
Updated over a week ago

For how long will my documents be available on Zegal?

Written by Ashley Oshima
Updated over a week ago

Where is the document that my colleague is working on?

You either need to be an Admin of your organisation or be added in the document that your colleague is working on in order to view it.

Written by Ashley Oshima
Updated over a week ago

How do I add/delete a contact?

This article explains how to add or delete a contact in Zegal app.

Written by Ashley Oshima
Updated over a week ago

Where can I see when my subscription expires?

You will find the expiration date of your subscription under Subscription in Settings.

Written by Ashley Oshima
Updated over a week ago

How do I add, promote, or remove users in my organisation?

You can add members to your organisation to collaborate on documents within the Document Builder.

Written by Ashley Oshima
Updated over a week ago

How to duplicate a document?

Written by Ashley Oshima
Updated over a week ago

How do I change a finalized document?

This article explains how the information can be edited in a finalized document by duplicating it.

Written by Ashley Oshima
Updated over a week ago

How do I add header and footer in a document?

Written by Ashley Oshima
Updated over a week ago

How do I Edit My Document within the app?

Written by Sriyanka Nakarmi
Updated over a week ago

How do I add the date to the document?

Written by Ashley Oshima
Updated over a week ago

How Do I Download a Zegal Document?

Written by Sriyanka Nakarmi
Updated over a week ago

How do I upload my document to e-sign (using Upload & Sign)?

Written by Ashley Oshima
Updated over a week ago

How Do I Add Jurisdictions to My Account?

Written by Ashley Oshima
Updated over a week ago

How Do I Add Organisations to My Account?

Written by Ashley Oshima
Updated over a week ago

How Do I Add Additional Seats in My Account?

Written by Ashley Oshima
Updated over a week ago

How Do I Set up New Additional Organization?

Written by Ashley Oshima
Updated over a week ago

How Do I Change My Email Address?

Written by Sriyanka Nakarmi
Updated over a week ago

How do I set my account when someone adds me in their organization?

Written by Sriyanka Nakarmi
Updated over a week ago

How Do I Login/ Sign in to My Zegal Account?

Written by Ashley Oshima
Updated over a week ago

How do I reset/change my password?

Written by Ashley Oshima
Updated over a week ago

How do I update my personal information?

Written by Sriyanka Nakarmi
Updated over a week ago

How Do I Change My Organisation Name?

Written by Sriyanka Nakarmi
Updated over a week ago

How do I Update Organisation details?

Written by Sriyanka Nakarmi
Updated over a week ago

How do I store and replace my signature?

Written by Sriyanka Nakarmi
Updated over a week ago

How Do I E-sign My Document?

Written by Ashley Oshima
Updated over a week ago

Is E-Signing Legally Binding?

Written by Sriyanka Nakarmi
Updated over a week ago

How is the e-signing process for the counterparty?

Written by Sriyanka Nakarmi
Updated over a week ago

Who can see the documents in my account?

Written by Ashley Oshima
Updated over a week ago

Where are my documents stored?

Written by Ashley Oshima
Updated over a week ago

Is my information encrypted?

Written by Ashley Oshima
Updated over a week ago

Does Zegal have access to my documents?

Written by Ashley Oshima
Updated over a week ago