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Product Support

All the help you need to get the most from your Zegal experience

41 articles
Sriyanka Nakarmi avatarAshley Oshima avatar
Written by Sriyanka Nakarmi and Ashley Oshima

How does the E-sign function for a document (by counterparty) work?

Sriyanka Nakarmi avatar
Written by Sriyanka Nakarmi. Updated over a week ago

I need a certain document in Chinese. Can you help me translate?

We provide Chinese Document Bundle as well.
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

How do I delete my account?

This article explains what to do if you need to delete your account.
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

How to cancel signing?

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Written by Ashley Oshima. Updated over a week ago

Document assembly is slower than expected.

What to do when "We're still assembling your document" error occurs.
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

Why is the document blocked?

Sriyanka Nakarmi avatar
Written by Sriyanka Nakarmi. Updated over a week ago

How do I change the email address of a contact on a finalized document?

Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

How do I Edit My Contact Details?

This article explains how you can change the email address of a contact.
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Written by Ashley Oshima. Updated over a week ago

What should I do if a user/ signer has not received the document?

This article explains what to do when a signatory has not received the document
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Written by Ashley Oshima. Updated over a week ago

What is the difference between Admin, Billing Admin and Member?

This articles clarifies the difference between Admins and Members
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

How can I make changes to a document?

This article explains how you can make changes to a document
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

Where are my documents stored in Zegal app?

You can find your documents in My Documents folder
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

How do I Upgrade?

This article explain how you can upgrade from a free trial.
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

For how long will my documents be available on Zegal?

Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

Where is the document that my colleague is working on?

You either need to be an Admin of your organisation or be added in the document that your colleague is working on in order to view it.
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

How do I add/delete a contact?

This article explains how to add or delete a contact in Zegal app.
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Written by Ashley Oshima. Updated over a week ago

Where can I see when my subscription expires?

You will find the expiration date of your subscription under Subscription in Settings.
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Written by Ashley Oshima. Updated over a week ago

How do I add, promote, or remove users in my organisation?

You can add members to your organisation to collaborate on documents within the Document Builder.
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago

How to duplicate a document?

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Written by Ashley Oshima. Updated over a week ago

How do I change a finalized document?

This article explains how the information can be edited in a finalized document by duplicating it.
Ashley Oshima avatar
Written by Ashley Oshima. Updated over a week ago