Product Support

All the help you need to get the most from your Zegal experience

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52 articles in this collection
Written by Sriyanka Nakarmi and Ashley Oshima

I need a certain document in Chinese. Can you help me translate?

We provide Chinese Document Bundle as well.
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Written by Ashley Oshima
Updated over a week ago

How do I delete my account?

This article explains what to do if you need to delete your account.
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Written by Ashley Oshima
Updated over a week ago

How to remind/cancel signing?

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Written by Ashley Oshima
Updated over a week ago

Document assembly is slower than expected.

What to do when "We're still assembling your document" error occurs.
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Written by Ashley Oshima
Updated over a week ago

Why is the document blocked?

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Written by Sriyanka Nakarmi
Updated this week

How do I change the email address of a contact on a finalized document?

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Written by Ashley Oshima
Updated over a week ago

How do I edit my contact's details?

This article explains how you can change the email address of a contact.
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Written by Ashley Oshima
Updated over a week ago

What should I do if a signatory has not received the document?

This article explains what to do when a signatory has not received the document
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Written by Ashley Oshima
Updated over a week ago

Create and E-sign a Single Document

This article demonstrates how to create a document in Zegal and E-sign it.
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Written by Sriyanka Nakarmi
Updated this week

What is the difference between Admin, Billing Admin and Member?

This articles clarifies the difference between Admins and Members
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Written by Ashley Oshima
Updated over a week ago

How can I make changes to a document?

This article explains how you can make changes to a document
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Written by Ashley Oshima
Updated over a week ago

Where are my documents stored in Zegal app?

You can find your documents in My Documents folder
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Written by Ashley Oshima
Updated over a week ago

How to upgrade from your free trial?

This article explain how you can upgrade from a free trial.
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Written by Ashley Oshima
Updated over a week ago

How does the E-sign function for a document (by counter party) work?

So, is it time for the counter party to sign the document? Just follow the following easy steps below or watch the video link:
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Written by Sriyanka Nakarmi
Updated over a week ago

For how long will my documents be available on Zegal?

Ashley Oshima avatar
Written by Ashley Oshima
Updated over a week ago

Where is the document that my colleague is working on?

You either need to be an Admin of your organisation or be added in the document that your colleague is working on in order to view it.
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Written by Ashley Oshima
Updated over a week ago

How do I add/delete a contact?

This article explains how to add or delete a contact in Zegal app.
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Written by Ashley Oshima
Updated over a week ago

Where can I see when my subscription expires?

You will find the expiration date of your subscription under Subscription in Settings.
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Written by Ashley Oshima
Updated over a week ago

Where do I see the HR bundle documents?

The HR bundle needs to be added to your account in order for you to access it.
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Written by Ashley Oshima
Updated over a week ago

How do I add, promote, or remove users in my organisation?

You can add members to your organisation to collaborate on documents within the Document Builder.
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Written by Ashley Oshima
Updated over a week ago

How to duplicate a document?

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Written by Ashley Oshima
Updated over a week ago

How do I change a finalized document?

This article explains how the information can be edited in a finalized document by duplicating it.
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Written by Ashley Oshima
Updated over a week ago

How to add company logo to my documents?

This article will demonstrate simple steps how to add company logo to our Zegal documents.
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Written by Ashley Oshima
Updated over a week ago

How to get a Startup Health Check on the Zegal App?

Sign up for a free trial and get a FREE Startup health check up.
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Written by Ashley Oshima
Updated this week