Payments & Billing

Your account and subscription questions answered

10 articles in this collection
Written by Sriyanka Nakarmi and Ashley Oshima

How to buy a single document?

Written by Sriyanka Nakarmi
Updated over a week ago

Details regarding the Basic+ account

You can still retain secure access to your documents after your subscription payment has been cancelled by moving into our Basic+ account.

Written by Ashley Oshima
Updated over a week ago

Details regarding the Basic+ account in Hong Kong?

You can retain secure access to your documents after your subscription payment has been cancelled at just HKD 50 per month

Written by Ashley Oshima
Updated over a week ago

I cancelled my subscription but would like to retain secure access to my documents. What do I do?

Written by Ashley Oshima
Updated over a week ago

Why has my account been deactivated?

Your account will be deactivated if your payment is not received

Written by Ashley Oshima
Updated over a week ago

Where can I find my invoices and receipts?

Written by Sriyanka Nakarmi
Updated over a week ago

How do I update my credit card details?

Written by Sriyanka Nakarmi
Updated over a week ago

How Do I Cancel a Subscription?

Written by Ashley Oshima
Updated over a week ago

How do I add a billing admin?

Written by Sriyanka Nakarmi
Updated over a week ago

How Do I Upgrade?

Written by Sriyanka Nakarmi
Updated over a week ago